info@joyrideus.com

Frequently Asked Questions

FAQ Answers

Edit

How many people fit on a cart?

We have two styles of carts. We have carts that carry 5 passengers and 7 passengers. If you have a larger group, we will take multiple carts.

Can you pickup at the Gaylord Opryland Hotel?

Unfortunately, no. That is out of our service area as directed by the city of Nashville. However Opryland offers a shuttle into downtown and we are usually able to pick you up at the shuttle stop.

Am I guaranteed the time that I booked online?

In general, yes. However, in some circumstances we may need to change your tour time. We try to limit this as we know your time is valuable and there are lots of things you want to do while in Nashville!

Can my 4 year old go on the golf cart?

No, children 4 and under are not permitted under city regulations. Children 5-8 must be in a booster or car seat. Joyride can provide booster seats at special request.

What is your cancellation policy?

The cancellation policy is different for each of our tours. For specific tour cancellation policies, please refer to the booking page for your specific tour or call us.

Can we drink alcohol or other beverages on the golf carts?

No. Due to a new city ordinance, we are no longer allowed to allow alcohol on any vehicle that is not enclosed.

If you wish to bring any other beverage that is non-alcoholic, feel free!

Why do I have to wear my seatbelt?

Safety! It’s the safest way to travel in any vehicle. Additionally, it is a state law that everyone wears a seatbelt.

What if I have a special request or need?

We will absolutely do our best to accommodate any request or need that you have. Just call us and let’s make it happen!

Where do we meet for our tour?

We are sometimes able to pickup at locations in the downtown area (road restrictions apply) or you can meet at our office located at 833 9th Ave S. We do offer free parking!

A tour guide will contact you the day prior to arrange a meeting/pickup location with you. Please make sure you provide a valid cell phone number so we can text you.

Will I hear from my tour guide prior to the tour to confirm meeting/pickup location?

Yes! Your tour guide will text or call you the day prior to your tour. We make that contact between the hours of 4 and 9 PM. We make this contact with you to arrange your meeting/pickup location. Please make sure you provide us with a valid USA phone number (cell phone) to reach you on.

What if I need to make a change to my reservation?

Simply send an email with your reservation number, name and contact number with the requested change to: tours@joyrideus.com.

Can my children ride on the monster truck(s)?

Yes, all ages are welcome to ride on the truck(s). You will need to purchase a ticket for each person on the truck regardless of age.

What is your policy if its raining?

All of our tours run rain or shine. If you wish to reschedule due to weather, please contact us. We will do our best to accommodate your request, however, its not a guarantee. Joyride has the right to cancel a tour at any time due to inclement weather. If your tour is cancelled by Joyride you will receive a full refund.

While on a tour, can we make a bathroom stop?

Yes, simply ask your tour guide.

May I bring my pet?

Absolutely, you are more than welcome to bring your pet when booking a VIP (private) tour only!
Edit

What are your hours of operation?

9am-3am Mon-Sat // 12p-10p on Sunday

How do I apply to become a driver?

You can apply on our website: driveforjoyride.com

I think I’ve lost something on a Joyride. How to contact you?

You can call or text 205-690-2221 and leave a message if it’s after hours

How do I book a campus tour?

All tours are booked online at joyridebama.com

Can I rent out your service for events?

Yes, please email info@joyridebama.com for reservation rates.

What is your service area?

We operated anywhere on Campus and downtown area. We can’t pass Lurleen Wallace Blvd, The river, 15th St or McFarland Blvd

How many people can fit on a Joyride?

We have 5 passenger and 7 passenger carts available.
Edit

How many people fit on a cart?

We have two styles of carts. We have carts that carry 5 passengers and 7 passengers. If you have a larger group, we will take multiple carts.

Can you pickup at the Gaylord Opryland Hotel?

Unfortunately, no. That is out of our service area as directed by the city of Nashville. However Opryland offers a shuttle into downtown and we are usually able to pick you up at the shuttle stop.

Am I guaranteed the time that I booked online?

In general, yes. However, in some circumstances we may need to change your tour time. We try to limit this as we know your time is valuable and there are lots of things you want to do while in Nashville!

Can my 4 year old go on the golf cart?

No, children 4 and under are not permitted under city regulations. Children 5-8 must be in a booster or car seat. Joyride can provide booster seats at special request.

What is your cancellation policy?

The cancellation policy is different for each of our tours. For specific tour cancellation policies, please refer to the booking page for your specific tour or call us.

Can we drink alcohol or other beverages on the golf carts?

No. Due to a new city ordinance, we are no longer allowed to allow alcohol on any vehicle that is not enclosed.

If you wish to bring any other beverage that is non-alcoholic, feel free!

Why do I have to wear my seatbelt?

Safety! It’s the safest way to travel in any vehicle. Additionally, it is a state law that everyone wears a seatbelt.

What if I have a special request or need?

We will absolutely do our best to accommodate any request or need that you have. Just call us and let’s make it happen!

Where do we meet for our tour?

We are sometimes able to pickup at locations in the downtown area (road restrictions apply) or you can meet at our office located at 833 9th Ave S. We do offer free parking!

A tour guide will contact you the day prior to arrange a meeting/pickup location with you. Please make sure you provide a valid cell phone number so we can text you.

Will I hear from my tour guide prior to the tour to confirm meeting/pickup location?

Yes! Your tour guide will text or call you the day prior to your tour. We make that contact between the hours of 4 and 9 PM. We make this contact with you to arrange your meeting/pickup location. Please make sure you provide us with a valid USA phone number (cell phone) to reach you on.

What if I need to make a change to my reservation?

Simply send an email with your reservation number, name and contact number with the requested change to: tours@joyrideus.com.

Can my children ride on the monster truck(s)?

Yes, all ages are welcome to ride on the truck(s). You will need to purchase a ticket for each person on the truck regardless of age.

What is your policy if its raining?

All of our tours run rain or shine. If you wish to reschedule due to weather, please contact us. We will do our best to accommodate your request, however, its not a guarantee. Joyride has the right to cancel a tour at any time due to inclement weather. If your tour is cancelled by Joyride you will receive a full refund.

While on a tour, can we make a bathroom stop?

Yes, simply ask your tour guide.

May I bring my pet?

Absolutely, you are more than welcome to bring your pet when booking a VIP (private) tour only!
Edit

What are your hours of operation?

9am-3am Mon-Sat // 12p-10p on Sunday

How do I apply to become a driver?

You can apply on our website: driveforjoyride.com

I think I’ve lost something on a Joyride. How to contact you?

You can call or text 205-690-2221 and leave a message if it’s after hours

How do I book a campus tour?

All tours are booked online at joyridebama.com

Can I rent out your service for events?

Yes, please email info@joyridebama.com for reservation rates.

What is your service area?

We operated anywhere on Campus and downtown area. We can’t pass Lurleen Wallace Blvd, The river, 15th St or McFarland Blvd

How many people can fit on a Joyride?

We have 5 passenger and 7 passenger carts available.

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